SAN ANTONIO, March 7, 2019 (Newswire.com) – The Venue at Promenade in Castle Rock, Colorado, an Embrey Management Services property, has earned an Elite 1% ORA™ (Online Reputation Assessment) Power Ranking from J Turner Research.
“This ranking is based on unsolicited online reviews of more than 100,000 properties monitored each month by J Turner Research,” said Cindy Ash, President of Embrey Management Services. “Our whole team was elated to hear the Venue at Promenade made the Elite 1%.”
The ORA™ score is the aggregate compilation of a property’s ratings across various online review sites such as Google, Yelp, Facebook, ApartmentRatings.com and others. The ranking model uses statistical analysis to score a property between 0 and 100. A top property must score at least an 89. The Venue at Promenade scored 92.
“These reviews are unsolicited, meaning that people who take the time to rate a property are truly motivated,” said Ash. “This is one of the most relied upon rankings by property management companies in the U.S. More importantly, it gives us the type of feedback that allows us to continually improve our property management service, which ultimately goes back to ensuring our residents love the places they call home.”
This is the second year in a row that Embrey Management Services has placed a property on the Elite 1% ORA™ Power Ranking award.
J Turner Research exclusively serves the multifamily industry. They provide management companies with detailed customer insights monthly to help them enhance resident satisfaction.
“We believe our work with residents starts with the aesthetic appeal they experience when they drive onto our properties,” Ash said. “Embrey focuses on developing property amenities that create community where people can get to know their neighbors. We train our team members to provide the best level of service possible. When you combine all those factors you create a place where people really want to live. Making the top one percent in the J Turner Power Ranking validates our commitment, and we take pride in this accomplishment.”