SAN ANTONIO, March 7, 2019 (Newswire.com) – Embrey Management Services has earned nine national awards for customer satisfaction from SatisFacts Insite®, a respected independent evaluator focused on the multifamily housing industry.
First, Embrey Management Services placed No. 5 on the SatisFacts 2018 Top 10 Insite® Survey Company List for its exceptional overall customer satisfaction reviews it received over the past year.
Additionally, eight Embrey Management Services properties earned 2018 SatisFacts National Resident Satisfaction Awards for providing extraordinary living experiences for residents.
“The SatisFacts Awards are considered the gold standard for a property management company,” said Cindy Ash, President of Embrey Management Services. “I cannot say enough good things about our individual property management teams who earned these honors. They worked hard all year long to maintain excellent service for residents, and we are very pleased that SatisFacts rewarded them for their efforts.”
The Embrey Management Services winners for 2018 are:
Can Plant – San Antonio, Texas
Cellars at Pearl – San Antonio, Texas
Slate Creek at Westover Hills – San Antonio, Texas
Everly – Houston, Texas
Flats at San Tan – Gilbert, Arizona
Quail Creek – Laredo, Texas
Touchstone – Broomfield, Colorado
Venue at Promenade – Castle Rock, Colorado
Awards are earned based on the management services leadership and customer service as measured through the SatisFacts survey program score, based on a five-star rating system. To earn a company award, winners must have maintained a portfolio score of 4.0 or above based on a minimum of 100 surveys. To earn a National Resident Satisfaction award, an individual property must have at least a score of 4.0 or better in all categories surveyed.
“SatisFacts understands what matters most to residents of a multifamily community,” said Ash. “The awards recognize property managers who are focused on providing an unwavering high level of service, and we celebrate the Embrey property managers who have achieved this distinction.”